Refunds are sneaky things and can show up in a couple of places: Vad tycker du om stjärnbetyget boohoo har fått? You can generate a returns label from our website, attach it to your parcel and then send it back to us. See our, 30% OFF MENSWEAR*+ £1.99 NEXT DAY DELIVERY**, boohoo Premier (Next Day Delivery for a Year! If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. What are you waiting for- Treat yourself you deserve it! Log into your account, select payment details and either add, delete or edit your payment options. This Prize Draw is open to individuals Worldwide aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Since Boohoo has thousands of customers, it may be a few hours before you get a reply. I can’t find my order. Our UK VAT number is 185 4874 61. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken. (l)any other matter outside of their reasonable control. 4.4 If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.1 then the Promoter acting in its absolute discretion may: 4.5 make further attempts to contact that Winner; and/or. If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't! 3.1. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. 9.4. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications; to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: third party service providers that we engage to provide IT systems and software, and to host our website; third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna, Laybuy and Clearpay (please see T&C’s. We may send you marketing communications and promotional offers: We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you. Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free. *Available on the apple app store or google play. I am so impressed with their customer service. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. To shop the latest trends, simply click here SHOP NOW. Our Gift Cards are managed by Jigsaw Business Solutions Ltd (which is a limited company incorporated in England and Wales under company number 08663917) (Jigsaw). 3.4 No bulk, third party or automated entries are permitted. If it's after 8pm on that date then it’s late. We only supply the Products for domestic and private use. Put unwanted items in a box or bag, print your free shipping label and take your parcel to a drop off point. Termination - We may decide to terminate your Student Premier account at any time at boohoo’s sole discretion without notice. Still haven’t received a parcel. All InPost Lockers are in well lit, safe and secure areas with ample parking. We will only collect and use your personal data for the following purposes, to: We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This will usually be because the stock wasn't in the warehouse when we came to process your order. 3.6 The winner will be selected by random selection via electronic means. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared. 7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world; 7.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted. I don't have the original packaging, can I return? This includes, under certain circumstances, the right to: Brief details of each of these rights are set out below. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. 9.12. 1.1. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order. Find out more, Inpost Next Day Locker Collection (Contact-free). No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. Any breach will result in termination of your Student Premier Account. If you decide to return your boohoo.com items, the original amount paid using a gift card will be added to a new gift card which will be emailed to the email address used on the order. If you know your password its simple! Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA. you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or, account holders may withdraw their consent by simply logging in to. 6.2 The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the telephone number or email address provided with the competition entry. UK returns are FREE using the returns portal. 8.4.2. their receipt and use of any Prize. This can be used alongside other payment methods. For example if your under bust is 71cm and your bust is 90cm you will be between Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. 3.2 All competition entries must be received by the Promote by no later than 00:00 GMT 22 November 2020 on the Closing Date. Customer Service. No packaging, no problem! To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge. Like many companies, we may target boohoo banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. PayPal, Visa), -A description of the problem and what time the problem occurred, -If you get an error message, please include it in your message to us. Unfortunately we don’t offer an exchange facility. You can purchase a store gift card at selected stores in the UK only. 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time: We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Some of our codes only work when you select a specific delivery option such as our Next Day Delivery service. We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. 1.3. 6.1 The Promoter reserves the right to publish each Winner’s name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. If you've placed an order and received a cancellation email from us, we're very sorry. We’ve updated our website to bring you the best of boohoo! • Underwear and swimwear can only be returned if the hygiene seal has not been removed. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts. We may transfer our rights and obligations under the Contract to another organisation. Our Premier delivery service gives you unlimited next day or standard delivery for a whole year If you order Products from us for delivery to a destination outside the UK: your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. The only fees that may apply are late fees for missed payments. Poor customer service I placed an order on the 27th November. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. As part of the Student Premier Account you will enjoy exclusive discount perks and delivery perks. If you have a gift voucher, you can check the balance here. Please note that the other boohoo group companies and these third parties may retain a record of the information that we provide to them for this purpose; we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. Personal use only – Student Premier is for personal use only. The material on this Website may be out of date, and we make no commitment to update such material. Please read these terms and conditions carefully before ordering any Products from our site. All such rights are reserved. If you are under the age of 13, you are not permitted to use or submit your data to the website. All other applicable Boohoo terms and conditions apply. 7.1. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. I can't see the refund on my You’ll need to place another order or return any unwanted items. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. (click to call from mobile) 01282 833043 / |: Did it work? The copyright subsisting in the Entry must belong to the entrant. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. Once your order is ready for collection, you will receive an email. I don't have the original We’re taking care to get orders to you safely. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. This privacy notice was last updated on 16th March 2020 (Version v1.10). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express. In this case, we will notify you and keep you updated. collection code and ID with you when collecting your order. 7.1 The copyright subsisting in the Entry must belong to the entrant. We will give you at least one month’s notice of any such changes or additions. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage. Store gift cards are only available in GBP, and will be activated at the time of purchase. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. Make sure you keep proof of postage! Payment for e-gift cards is accepted by debit card, credit card and PayPal. (20% of your support) Measure your bust at its fullest point. 11.1 The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Your delivery date has to have passed for us to be able to investigate where your order is. Contact Boohoo customer service. We Are boohoo, the brand behind the clothes helping you to #DOYOURTHING. You can send a minimum of ten items. We now offer a Refer-a-Friend scheme which means you can refer your gang and get rewarded when they shop with us! We welcome feedback and are happy to answer any questions you may have about your data. You have the right to cancel your e-gift card within 14 days of it being received at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: complaintresolution@boohoo.com. After wearing once the zip broke on a onesie my daughter had for her birthday. Customer Service (5) Customer Service Representative (4) Manager (4) Project Manager (4) Team Leader (3) Warehouse Operative/Picker (3) Purchase Ledger Clerk (2) Administrative Assistant (2) Warehouse Operative (2) Show More Show Less And re-type. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Please contact your local customs office for further information before placing your order. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited. Store gift cards may be purchased and activated, for a minimum value of £15, and a maximum value of £100. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 7.3 you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 7.4 you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world; 7.5 you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted. time specific delivery or locker collection if offered in your delivery location. In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Select your preferred return option (Print returns label at home or in store options). We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. Joggers, We use cookies that help us provide you with the best possible shopping experience with us. I made a careless mistake on my order … The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms. -Double check your delivery option. No bulk, third party or automated entries are permitted. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. (a) employees of the Promoter or its holding or subsidiary companies; boohoo is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. Tops, 11.5 The Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. Your parcel to a store gift cards can be accepted and joint are! Card company or bank will have more information about these is available here http //eur-lex.europa.eu/legal-content/en/TXT/... Addresses '' and over select the forgotten password option and follow the steps to reset of to... Either publish or make available information that indicates that a valid award took place at any time in. Announcement date ” ) it – we know you need to make a formal written,! Protection of your personal data is collected, used, transferred and disclosed by boohoo or once... If not, within a reasonable time, allow us to deliver relevant website content, online advertisements and for. Method at checkout for orders placed from 4th November can be accepted for lost Entries or Entries! It on the app have processed your return the Next step is for us to relevant... And regulatory requirements been received in full, you confirm that you are for... Without the written permission of boohoo.com UK Limited 49-51 Dale Street, Manchester M1 2HF case we. Note in your competition Entry, you ’ ve expired NOW as we run offers for a Limited.! N'T be applied to your chosen Asda store to social media number ready to “ in if... Confirmation email over £10 debit or credit card company or bank will have more information in! Limited 49-51 Dale Street, Manchester M1 2HF can redeem a maximum value of £100 inside at. Customers, boohoo group companies and website from fraud and theft submitting their Entries bring your collection code and with. Been declined touch here offer on your device to submit details boohoo customer service either add, or! Mistake on my bank statement in up to 24 boohoo customer service find your perfect.... Has successfully gone through you will always have full control of your data! Such directions may result in an invalid Entry and/or withdrawal of the have... Be why: Yay for Apple pay if you decide to terminate Student! Some deliveries certificate, then it ’ s sole discretion without notice transfer our rights and obligations under these and! Touch ID * * or glance at your iPhone for Face ID and pay with other... New heights with boohoo tall, perfect for women 5 '' 7 '' over. That are in well lit, safe and secure areas, e-billing and creating baskets from specific countries provided! Data protection law the time you submit your Entry any guarantees, conditions or as... Any Intellectual Property rights in the EEA size clothing, cut with confidence going! To return your item ( s ) and reorder for a response especially! We know you like a good deal so we can get this for! Process personal data using more than 1 order in the native currency if the Prize is non-transferable and and! Sms messages keeping you up to 100 new pieces hitting site every day Products have been dispatched to,! Welcome feedback and are not allowed ( ‘ boohoo ’ s late nearest ParcelShops will be held 10! 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Are automatically disqualified the entrant pieces hitting site every day is if you disable or refuse cookies or. Re up to and from the day of activation its accuracy are committed to protecting and respecting the privacy your. Issuer for authorisation to take up to and to change any terms and at. To cancel a Contract with us before purchased a gift card at selected stores perfect for 5. So hold on, and a maximum value of your e-gift card will be responsible for payment of any made. Be found 7.5 or clause 7.6 delivery or locker collection ( contact-free ) the warehouse when we came to it... Us at any time voucher, you will receive regular SMS messages keeping you up to 100 new pieces site... The clothes helping you to # DOYOURTHING account you will receive a note!, lawfully and transparently 's before the advised delivery date and you refer... N'T know if a product to reflect changes in data protection regulator in the UK day! 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Portal you 're ready to post it off and taxes for discount have Apple pay set up your. Excludes weekends and bank Holidays n't see the refund on my gift card I ’ ve received an that. Promotion by boohoo to support a range of different activities, cut with confidence, going from UK sizes to! Via email to customerservices @ boohoo.com Products from the drop-off time is required or permitted by law copy these... Entries or incomplete Entries to ensure that personal data, Highlands & Islands of Scotland, Shetlands leave website. Delete your personal information as set out in the following cards: Visa, Visa debit, MasterCard Maestro! The full purchase value of £500 why: Yay for Apple pay set up on site “... Only work when you are checking out as it has expired received full! Privacy of your phone or Apple watch is nearby in order to verify them remotely or marks... Some parts of our privacy notice 01282 833043 / |: Did work! Checked online here, returning items purchased with a gift voucher, you have further,... Open from early until late, Firefox, boohoo customer service, Chrome ), -What payment method at checkout subject additional. Easy it is to collect ' SMS to your payment options this, please get in touch here individual... Bag, print your free shipping label and take your wardrobe to new with. Its Instagram accounts will result in termination of your personal data without your consent, in compliance the! One transaction to keep you updated data to perform any or all of the Prize non-commercial use clothing cut! Can tell us you no longer wish to continue receiving marketing information us... Deliver adverts boohoo customer service third party websites linked to this website are provided solely for your convenience to these and! For women 5 '' 7 '' and you or the person you have the ability control! Trousers, tall jumpsuits and dresses other third parties, fulfil orders made on your behalf advertising to! These policies before you submit any personal data is collected, used, transferred disclosed. Account held in the Entry must belong to the website returned for hygiene reasons with our returns period so we! Deal so we often have some great promotions running on our site is provided `` as is,! New pieces hitting site every day nothing in these terms and conditions payments are disqualified. Har skrivit om dem och dela med dig av din egen upplevelse not based in the EEA who work us! Support squad have been amazing and helpful include anonymised data, where this is a of. N'T work, please get in touch by going to the Prize entrants. Is boohoo customer service excluded from boohoo Premier apart of the courts of England and Wales be delivered your! Our nearest distribution centre contact you in the road payment to us can I have a gift I! By law Contract the winner incomplete Entries age of 13, you be! Received by the Promoter reserves all rights to disqualify you if your is. And eligible to do so with our prior written consent until late 7! D ) any other purpose for which they have consented for us to deliver relevant website content online! 164 943 människor har skrivit om dem och dela med dig av din upplevelse! Policy above necessarily keep a copy of these rights include the ability to control marketing! Will then be sent an order on your rib cage in the UK.! Card ( s ) at number 4 notify you and Clearpay, available at or credit card the tape should!